The main tasks of the support service:

Most of the cases resolved by the support service do not require the participation of the help desk or the remaining small part of the notification of errors or malfunctions, some of which are fixed, and the other part cannot be fixed due to limited resources for developing the fix.

• Maintaining manual documentation and FAQ
• Correcting errors in the server operation or error logging

When contacting support:

Use English and don't use message encryption (e2e). Indicate the reason for the appeal. If you are using a different XMPP server, wait for the contact to be authorized.

Notes:

• Support service does not restore access to accounts, Forgotten passwords or lost access are not recovered in any other way than through the password reset interface. If you do not have access to your email or a messenger connected to the server, it will be impossible to reset your password.
• Support service does not configure other XMPP servers. The support service does not help configury other XMPP servers. Yep, the support service creates manual with answers on how you can configure your server yourself, but configure up other servers or server-to-server communications is not the responsibility of the support service. Support will not downgrade the software or downgrade the connection security policy if for some reason your server cannot connect to the 404 server or server 404 to your server
• The support service no competent to fix errors messengers . If you contact about this issue, most likely the support service will not be able to answer anything useful on your question and will redirect the developers of the messenger to the chatr.

By contacting the support service, you agree to an additional condition to the privacy policy: